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Product Support Manager

OnLink
Nikki Brafman
565 E. Swedesford Rd. , Suite 207
Wayne, PA, 19087, US

http://www.onlink.com

Email: nikki@onlink.com
Phone: (267) 216-4265

Posted: Jan 12 2018
Educational Requirements:
Are you a highly-technical, data-oriented golf course agronomist? We are looking for a Customer Training Director to lead the full technical training cycle for our OnLink customers. As the Customer Training Director you would serve as a teacher, mentor and trainer to other Turf Professionals using OnLink.

Customer Training Director responsibilities include executing a training schedule for new customers and providing training and assistance to legacy customers. If you’re an expert with technology and have experience coordinating training courses in a corporate environment, we’d like to meet you.

Ultimately, you will guide all customers through the onboarding process and assist in developing daily usage cadences in their OnLink platform.

RESPONSIBILITIES
-Identify and assess future and current training needs through customer usage analysis and sales volume
-Execute an overall training and usage plan that addresses needs and expectations of the customer-
-Conduct effective induction and orientation sessions via web call
-Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them
-Provide opportunities (like webinars) for ongoing learning and product updates
-Resolve any specific problems that arise in training and tailor training programs as necessary
-Maintain a keen understanding of training trends, developments and best practices
Experience Requirements:
-Work experience on an Agronomy team at a Golf Course
-Track record training new golf course maintenance staff
-Excellent communication and presentation skills
-High-level of attention to detail and quick learner
-Ability to plan, multi-task and manage time effectively
-Strong writing and record keeping ability for reports and training manuals
-Highly technological savvy
Date Available:
2/1/18
Application Instructions:
Please send resume and cover letter to nikki@onlink.com
Salary Range:
$80,000
Benefits:
Healthcare, Travel
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