Operations Manager

POSITION SUMMARY:

The position of Landscape Maintenance Operations Manager is a fast-paced job that offers a variety of activities while managing all aspects of landscape maintenance operations and landscape maintenance crew support. This job keeps you on the go and gives you a high degree of control within your team. The Landscape Maintenance Operations Manager succeeds by understanding landscape bids, training, supporting their maintenance teams, and problem-solving to satisfy client needs. This position reports directly to the Branch Manager.

Our company culture is team-oriented, strives to uphold standards, and delivers high-quality work. Honesty and clarity are essential to us in our relationships with our clients and our employees. If you share these values, we want to grow with you.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Support and communicate company vision, policies, procedures, and safety/training programs to all team employees.
• Be familiar with each job's specifications and ensure compliance with quality and efficiency standards.
• Work with the management team to map out seasonal work schedules. Develop, communicate, and maintain schedules for maintenance work on all assigned jobs. Coordinate workforce, equipment, and materials as needed.
• Perform equipment and vehicle inspections to ensure all is being maintained properly.
• Ensure client requests are responded to in a timely manner. Manage operational issues and quickly implement alternative and creative solutions. Communicate proactively and work with the Client Management team to resolve client concerns when applicable.
• Manage and lead several maintenance teams. Participate in the hiring and successful onboarding of new team members. Encourage growth and development through training programs and succession planning. Provide coaching and timely feedback to optimize performance. Oversee and implement performance improvement processes when needed.

KPI'S:

• Quality Control Audits, 90% or better.
• Safety Inspections, 100% complete, 90% passing or better.
• Contract Renewal 95% or better.
• Quality jobs completed on time within the budgeted hours.
• Customer Surveys demonstrate favorable remarks.
• Equipment Inspections show that the maintenance program is followed.
• Crews are working safely and efficiently by Company standards.
• Crew leaders work at a high level with an emphasis on accountability.
• Critical field best practices are understood by all team members and followed consistently.
• Employees are being developed by the appropriate HR processes.
• Aspire best practices are followed in time tracking, purchase orders, and scheduling.

SKILLS & ABILITIES QUALIFICATIONS:

• Excellent organizational skills and attention to detail, with the ability to schedule multiple projects, prioritize work, and perform several tasks concurrently with ease and professionalism.
• Exceptional problem-solving skills.
• Ability to work independently with a high level of accountability and responsibility for all activities of self and team.
• Strong interpersonal and communication skills, with the ability to effectively communicate both verbally and in writing to all levels of leadership, team members, and clients.
• Must maintain confidentiality and trust when dealing with complex, sensitive, and confidential issues.
• Strong working knowledge of computers with proficiency in Microsoft Outlook, Word, and Excel. Experience.
• Travel is required between client work sites as well as other operational sites. Occasional travel to facilitate training may also be required.
• Valid driver's license with a reasonably clean record.