Turf Equipment Technician

Turf Star Western (TSW) is seeking a Mobile Equipment Repair Technician/Mechanic.  This is for advanced mechanics and not an entry-level role. TSW is a leader in Commercial Turf, Consumer, Residential Landscape Contractor, and Construction equipment for the West Coast.

The Mobile Repair Technician is responsible for performing a wide range of mechanical and electrical repairs and maintenance work on commercial and contractor equipment, primarily at customer locations. This job requires ongoing communication, attention to detail, and working in a safe manner, always. This position is physically demanding and requires an active individual. This role requires them to be on their feet for 80% or more of their working time. The role requires mobility and the ability to use both hands and legs to bend, kneel, or lie under equipment, as well as the strength to grip tools for repairs or equipment assembly. The ability to lift 75 pounds is necessary to perform job functions. The person in this position must be physically capable of meeting these demands. This position is exposed to various weather conditions and uneven walking surfaces.

Ensuring customer satisfaction and maintaining a Customer Satisfaction Index rating of 9+ (CSI 9+).

Territory assignment includes the counties of San Mateo, Santa Cruz and Monterey.  Other counties as needed.

We are looking for individuals who will always represent Turf Star Western in a professional and ethical manner when working with all types of customers: internal, external, co-workers, management/ownership, vendors and the like. Solid professional communication skills and accepting constructive feedback in this job is essential.  

Essential Job Functions:

• Safely operate a company vehicle.
• Repair small gas and diesel engines, hydraulic systems and/or electrical systems onsite at customer locations.
• Repairs are completed within the ascribed time and with a high degree of quality workmanship. The times are fair! We want you to succeed!
• Works within a structured appointment schedule, has the flexibility to make schedule changes as needed.
• Demonstrate a professional demeanor in all situations.
• Work within assigned territory with occasional need for overnight stays
• Complete assigned training and apply the knowledge gained from it.  
• Obtain industry-specific certifications.
• Ensure that service repair orders and other administrative tasks, such as daily electronic reporting of time and attendance, are completed accurately and on time every day.
• Consistently provide exceptional customer service.
• Work closely with the Field Services Manager to grow and improve both external and internal customer satisfaction.
• This is an active position. The candidate must be able to sit or stand for extended periods and lift 75 pounds.