Turf Equipment Technician

Technical & Mechanical Skills 

• Assist with setting up product demos, installations, repairs, and routine maintenance, ensuring that customers receive the highest level of service and satisfaction.  

• Ability to perform preventative maintenance on robotic mowers, including cleaning, inspection, and routine part replacement. 

• Comfortable diagnosing mower issues, opening equipment, and completing mechanical and electrical repairs. 

• Ability to replace damaged or worn‐out components using proper tools and procedures. 

• Capable of using a computer or tablet to complete digital work orders, update service records, and manage daily tasks. 

Customer Interaction & Communication 

• Ability to take incoming customer calls professionally and provide clear, helpful support. 

• Strong communication skills for training customers on mower operation, care, maintenance, and troubleshooting. 

• Comfortable calling customers with service updates, repair status, and scheduling information. 

• Collaborative mindset with a focus on both internal teamwork and external customer relationships.   

Organization & Time Management 

• Capacity to manage multiple tasks and projects in a fast-paced and dynamic environment.   

• Able to manage personal parts inventory, track usage, and request replenishment as needed. 

• Strong organizational skills for documenting work performed, maintaining accurate service logs, and managing multiple customer appointments.