Recently our crew got together for what is a regular but somewhat infrequent occurrence. We came together to discuss how we might improve our operation, and foster an atmosphere where the crew can freely speak their minds. As I am sure most Grounds Managers can attest to, the crew loves to talk and express their ideas. Groundskeepers are rarely shrinking violets with their opinions. What is difficult is not getting them to talk, but channeling that talk first into positive contribution, and then into concrete/measurable plan of action. What I do know beyond a doubt is that for all the ideas we come up with, the ones that are most likely to stick are the ones the crew come up with themselves.
It’s About Having a Voice
I have yet to meet a person in groundskeeping that is hesitant to share their opinion. However, this does not mean that all the talk we hear or participate in is always beneficial. Beyond the daily chatter, important talk sometimes reaches a point where the crew needs to share their voice to gain some beneficial result. It goes without saying, but is also worth repeating, that talk can’t initiate change without getting to the ears of someone who can influence the situation. Having a voice means providing feedback and viewpoints to decision makers in your organization. Don’t let good discussions end at the crew level. However, it is vital to remember that in some capacity we are all decision makers, and that we must all share our thoughts.
No One Has a Voice if No One Listens
On the surface, this seems obvious. Listening (more accurately hearing) is the essential step necessary to create a voice. “If a tree falls in the forest, does anyone hear it?” truly does apply here. When my crew expresses thoughts on any subject affecting them, it is imperative to understand what they are really getting at. It may be exactly what they say, or there may be some other message wrapped up in it. When I listen to hear (more accurately understand), I share in giving my crew a voice. We cannot stop here though. The crew must listen and give you a voice. Managers must be sure that the crews voice be heard, and understood, by our bosses too. Our bosses play a significant role in creating the world Grounds Crews work in and pushing the words of the crew up the chain of command adds to their voice.
When I listen to hear (more accurately understand), I share in giving my crew a voice.
More Than Venting
Talking with the crew is about much more than just giving them a safe space to blow off steam. Yes, letting team members get thoughts off their chests is valuable, but effective team communication provides more. If it sounds like a crew is just complaining, who wants to listen to that? Grousing and griping gets the organization nowhere because it isn’t meant to build up or generate useful discussion. Far too often, complaining is just negative noise, and sometimes is intended to hurt or create negative outcomes. I heard a good phrase the other day, “complaining with a purpose”. Making the team aware of undesirable circumstances to shine light on them thereby promoting analysis of these conditions is very useful. The negativity of complaining can become a habit and should be discouraged.
Change Requires Speaking Out
All too often team members are dissatisfied with something that is occurring in their job but feel they are powerless to do anything about it. This sense of resignation may be an understandable conclusion based on the organization. On the other hand, feeling powerless may be more about the individuals own predisposition. Making improvements rarely happens without energized and willing participants. Change for changes sake is not smart, but perpetually doing things the same is not always smart either. When I talk with my crew, I am always impressed with the good ideas that they share. Even their bad ideas (there is usually a few of those too) reflect an energy and intention of trying to improve our work process and atmosphere. Creating an environment where ideas can be shared openly without fear of negative consequences is essential to a high functioning grounds operation.
Keep Talking It Out
I define myself as a “long-talker”. This means I can take a seemingly long time to say something. My reason is I have a crystal-clear image of what is in my head, and it is challenging to use just a few words to be sure to convey my thought accurately to another. Fortunately, not all conversations require deep thoughts of great importance. We are all familiar with tailgate meetings comprising just a few sentences to refresh awareness on a topic. Listening to new voices is also a good way to generate conversation. Regardless of how you structure your talks, keep talking to the crew. It will pay off, and all of you will appreciate the conversation.