Product Support Manager Jobs

By The Chas. C. Hart Seed Co., March 24 - updated April 2 - Wethersfield, Connecticut

JOB SUMMARY: As Product & Sales Support Manager you will oversee client & vendor relations, marketing programs and other product related issues for the Turf division, as well as provide assistance with inventory management and regional turf product offerings. The scope of your job will extend to key areas such as: sales team & client interface, inventory management & reporting, shortage prevention, customer service and assisting with inbound & outbound delivery logistics. TASKS & RESPONSIBILITIES: Manage all turf-related inventory items including timely procurement, maintaining proper inventory levels and product storage while maintaining inventory accuracy. Communicate with the sales team regarding weather- and agronomic-based sales opportunities. Recommend and assist in the creation of different levels of agronomic programs based on client needs and budget. Build a relationship with our supply partners and become the point of contact for vendor representatives for product- and program-related communications and appropriately disseminate them to the sales team. Maintain in-house product marketing materials and price list levels for the team. Work with sales team and vendors to create a marketing plan including website updates, print advertising and social media. Facilitate logistics of delivering orders to our clients and receiving returned merchandise back into the system if needed. Monitor and communicate back-order status and/or offer alternatives to out-of-stock products. Assist and attend trade shows, conferences, vendor-sponsored and client-hosted events. Obtain necessary state pesticide dealer licenses and complete yearly restricted use pesticide reports as required. Provide client support via telephone and in-person support to walk-in clients to our store. Position hours are 7:30-4:30 Monday through Friday with an hour lunch break. Arriving early or staying late may be required when demand dictates. Saturday hours (8:00-noon) during peak spring and fall seasons will be required but time off can be arranged with notice. The company is closed on Saturdays during the summer and winter.