Weeks Farm Machinery Auction is looking for someone to help manage our turf equipment auctions. Job Responsibilities Inspect condition and update descriptions of equipment in auction Line up equipment for auction Upload pictures and descriptions to website Talk to customers and answer questions about items Other duties as needed Qualifications Must be able to operate all types of turf equipment Some mechanical knowledge of turf equipment Basic computer skills Good communication skills Must work well with others
GreenKeeper is looking for a Customer Experience Specialist to assist our customers with product/service information, answer questions, and improve customer efficiency when using GreenKeeper. The target is to ensure excellent service standards, respond efficiently to customer inquiries, identify prospective customers, and maintain high customer satisfaction. GreenKeeper is a Nebraska-based partnership that provides science-based information, software and education products, and recommendations to turfgrass managers around the United States and across the world. Responsibilities include: · Identify, call on, and educate prospective customers · Respond to customer queries in a timely and accurate way, via phone, email or chat · Identify customer needs and helping customers use specific GreenKeeper features · Analyze and report product malfunctions and suggested improvements · Follow up with customers to ensure their technical issues are resolved · Gather customer feedback and share with our Product, Sales and Marketing teams · Keep clients engaged through regular use of our products · Build customer loyalty and reduce subscriber churn rate · Keep management informed of customer experience through activity and results reports, such as daily call reports, weekly work plans, and monthly and annual analyzes. · Monitor competition by gathering current marketplace information on pricing, products, and new products. · Maintain positive business relationships to ensure future sales
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