Lawn Care Manager Jobs

By Clipper's LLC, June 10 - Davidsonville, Maryland

Job Title: Client Manager Job Overview: This position is responsible for developing and maintaining successful relationships with clients that support the goals for renewal, retention, growth and profitability.  Client Managers work in tandem with production staff to ensure that jobs are delivered safely, efficiently and in accordance with the company’s standard for quality.  Client Managers evaluate the performance of Service Level Agreements, quality levels and financials within their accounts.  They will own the client relationship and will serve as the primary point of contact for assigned clients.  This position will report directly to the Branch Manager.    Essential Functions and Responsibilities: Maintains relationship and direct communication with all levels of client organizations to ensure high quality and service expectations are met. Assists in developing and implementing account-specific vision, strategies, and creative solutions. Monitors and manages account profitability and drives retention and growth of contract business. Acts as primary escalation responsibility for client concerns by proactively assisting in resolving issues with customer service when needed. Conducts regular business reviews with clients to assess expectations (to be documented) as well as each maintenance team’s performance to incorporate goals pertaining to quality, maintenance functions, and personnel development. Identifies, estimates and presents opportunities for new business and enhancements. Monitor the implementation of approved work orders (Irrigation, Mulch, Turf Care and Seasonal Color). Works in tandem with business development staff to achieve branch sales goals through referrals and generates sales opportunities within Client portfolios. Effectively manages and completes the client transition from the Sales Team to the Operations Team. Ensures familiarity with each job’s specifications that each account has a solid communication plan in place and that it is administered successfully. Communicates with production staff daily on schedules for work on all jobs and assists in prioritizing work. Provides client feedback to the Operations Team in a manner that allows the Operations Team to effectively facilitate change / corrective action. Partners with Project Management in organizing and implementing Client requests and operational procedures on property sites, and schedules regular meetings with Supervisors & Team members to communicate plans and ensure proper and timely billing. KPI’s: Portfolio retention 90% or greater Management capacity of $1.5M or better Communication plans are actively worked and shared with production team Positive scores on client surveys Enhancement revenue at a minimum of 30% of portfolio Consistent source of lead generation and referral business to sales team Positive teamwork with production staff Enhancement and Contract sales meet or exceed individual goals set by client manager and branch manager. Minimum Qualification: Minimum of a high school diploma or GED. Bachelor’s Degree in Business or a related field preferred Must have 3-5 years of experience in operations, customer service, customer relations, or related field. Must be able to travel to and from Company office and client locations, with the ability to attend after hours events when necessary (board meetings, networking events). Must be able to demonstrate excellent accountability as this position has authority to initiate actions and make decisions within established precedents and practices with regular managerial direction and review. Must be able to demonstrate excellent judgment as the incumbent’s decisions directly impact operating costs and indirectly influence client retention and future contract awards. Must be familiar with all operational concepts, practices, and procedures with the ability to identify and sell landscape enhancements Must possess and demonstrate excellent interpersonal and conflict resolution skills with the ability to negotiate Must possess and demonstrate exceptional oral and written communication skills, with competency in business writing. Must be able to maintain appropriate confidentiality. Must represent Company in a positive and professional manner at all times. Highly organized with great follow up abilities Excellent computer skills COMPENSATION & BENEFITS Company Vehicle (Insurance & Gas Included) Company Cell Phone & Laptop Comprehensive Benefits - No waiting period - (Medical, Dental, Vision) 401K Life Insurance Bonus Opportunity PTO Paid Holidays

By ProGrass Lawn and Ornamental Care, May 29 - updated May 29 - Timonium, Maryland

Less hours...Better pay? Pro Grass is the place for you! At Pro Grass, you can join a team of golf course guys who have gotten tired of the long hours,7-day work weeks and grueling schedule.   Our techs at Pro Grass should be motivated to work independently on residential and commercial properties. Experienced  techs should be able to diagnose many turf grass problems such as weeds, disease, and insects that may be present in a lawn.   Pro Grass has been family owned and operated since 1979. We have a great group of employees and are looking to add to our family. If you are ready for a break from those long golf course hours send me your resume or give me a call. Mattsmith@prograsslawncare.com or 410-561-1717