Consultant Jobs

By Ragan Technical Solutions, Inc., August 10 - Palm Beach Gardens, Florida

Role A dynamic and challenging role, as ‘GIS and Field Technician’ you will play an important part in helping Ragan Technical Solutions achieve their objective to produce and deliver 8 new projects per month, every month.  You will be responsible for ensuring that the company is able to achieve their goal by assisting the management with a broad and flexible list of project production capabilities described below.  An excellent communicator, you are required to build and maintain key relationships with the office staff, current/prospective clients and our current strategic partners.  Passionate, enthusiastic and motivated by success, a key focus of this role will be assisting the business in operating in a seamless fashion, working independently with detail, identifying needs and completing tasks as they arise to assure that the company and production can operate in an effective manner, and that the customer receives a product and service that exceeds his expectations. Direct Reports  This position reports directly to the President. Responsibilities The focus of this position consists of the following areas:  1.             GIS Production:  §  As directed by the General Manager (GM), utilize ESRI GIS (and other) software to create digital mapping products for customers §  Record time spent on each project to aid with analytics. §  Work independently and reliably to ensure maximum efficiency and profitability. 2.             Field Technical Support: §  This component of the project will be outdoors, on job sites, golf courses, and communities, and will require physical stamina on foot and in heat and humidity. §  As directed by the President, utilize GPS technology and ESRI GIS software to collect data and provide layout of irrigation plans §  This aspect of the job will require travel via the employee’s vehicle.  Travel expenses will be reimbursed to the employee by Ragan Technical Solutions. 3.             Irrigation Management Software: §  Assist customers with programming, enhancement, and troubleshooting on Toro and Rain Bird irrigation management software.  Training on this software will be provided. §  Serve as a support contact for clients, with ability to coach clients on proper use and feature implementation. 4.             Customer Support §  Provide telephone and remote connection support for customers §  Provide training, telephone and remote connection support for “Do It Yourself” GPS mapping customers, utilizing ESRI Collector and Trimble R1 GPS equipment. §  Leverage opportunities to turn exceptional customer support into billable hours and referrals. Key Performance Indicators - 1.             Accounting: §  Track hours spent on each project for analytics each month §  Track customer satisfaction with each project, including one or more “progress reports” during the production of each job §  Request a “project completion and satisfaction rating” from the customer/end user for each project 2.             Production: §  Produce completion of projects at the rate of 8 per month, which is the expected rate to keep up with marketing success and conversion rate of the company 3.             Our Clients:  §  100% prepared to flawlessly follow all procedures with exceptional attention to detail §  Concerns/questions/needs received from our clients to be reported to President immediately. 4.             Systems:  §  Procedure Manual to be written within 3 months of date of hire and updated monthly thereafter. Future Possibilities & Career Development  §  There is a path to becoming General Manager of the company within three years, with the likelihood of additional employees becoming a part of the team Personal Attributes & Qualifications   Essential                                          Experience with ESRI ArcGIS software    Ambitious with the drive and commitment to succeed.    Ability to work outside in the heat, in a semi-strenuous construction environment    Ability to travel on overnight missions within the state of Florida    Highly motivated and focused.    Alignment with the Ragan Technical Solutions culture    Excellent interpersonal and written communication skills.    Organized and focused through daily rituals including action planning and time management.    Attention to detail.    Naturally shows initiative and is solution focused.    Well presented and articulate.    Sound computer literacy skills.         Proficient with Microsoft Office.    Able to learn, implement, and maximize new software platforms easily. Desirable                                        An appreciation and understanding of the game of golf    An associate degree or equivalent experience.    Has been successful in GIS or GPS production at prior companies.