Administrative Assistant Jobs

By Dentco Enterprises, August 5 - updated August 5 - Dewitt, Michigan

This position coordinates customer service activities relative to Dentco customers.  Essential Duties and Responsibilities Review customer requests for service to ascertain cause for service request, type of service needed, and customer location. Document all information regarding request for service, including pricing. Keep records of work orders, customer concerns and work performed for each.  Follow up on all customer concerns and documents in internal software system (EQM). Contact field personnel to communicate information regarding service activities. Update customer web programs. Conduct monthly customer surveys as determined by the Customer Service Manager. Keep Director of Quality Service and Customer Service Manager advised of multiple service issues by contractor partner. Advise Customer Service Manager and National Accounts Manager of potential service problems that may require special attention to resolve, such as multiple sites that may be affected by one contractor partner. Serve as a liaison between the Quality Services Manager, customer, management team, contractor partner and any other party involved in the transaction. Service customer needs and complaints effectively, answers questions, explains procedures and coordinates fulfillment of requests. Available 24/7 to take calls and respond to customer requests, with a company provided cell phone. Work overtime from November through March, as weather dictates. Snow season may require an overtime schedule. Maintain good relationships with all areas of the company by remaining friendly and professional with fellow employees, customers, contract partners, and the general public. Other duties as assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.