Administrative Assistant Jobs

By Turf Star, Inc., April 30 - Kent, Washington

Customer Service Representative - Turf Equipment Parts About Turf Star: Turf Star Inc & Western Equipment Distributors have joined forces and is the exclusive distributor for Toro Commercial, Construction, Consumer & Irrigation equipment from Baja, California to Alaska.  We are professionals in Outdoor Power Equipment, Golf and Turf Equipment, Construction Equipment, and Centralized Golf Irrigation.  It is our goal to partner with our customers to provide solutions to their equipment needs and to help them improve their results. We are committed to a standard of performance which sets us apart from our competitors and we deliver the best value to our partners.  About the Position: We have an immediate opening for a Customer Service Representative (CSR) based out of our Kent, Washington facility. Customer Service includes mechanical assistance, which includes providing information on turf equipment part identification, availability, and pricing with the use of various software and documented procedures. Communication with our customers is provided largely via our telephone interface; however, will also include email.  This position does not normally work with the general public. Customer Service Representatives are responsible for managing other critical assigned tasks which impact and support the daily operation of the Customer Service Department, as well as other related departments within the organization. The essential job functions are: Answer incoming calls from mainly golf course mechanics and various other customers.   Provide frontline support regarding turf equipment part identification, pricing, part availability, part research, and internal part issues. Assist in determining product and interchangeability requirements. Provide accurate information regarding, order status, order inquiries and changes, order tracking, shipment issues, and policy questions. Process incoming orders, returns, and credits to name a few of the various processes. Resolve any issues and/or problems related to phone calls, emails, faxes and electronic orders to ensure customer satisfaction. Effectively organizes, assemble and arrange resources for optimum efficiency. Maintain the highest standards of professional excellence at all times. Assist outside sales team with quote preparation and other inquiries This list is not an all inclusive list of the essential job functions. Job Requirements:  Minimum of 2 years experience in a Customer Service Position, preferably working with automotive parts or similar type field.   This is NOT an entry level position. Bi‐lingual in English & Spanish is a plus. Must be computer literate with proven skills in the use of Microsoft Outlook, Excel, and Word is REQUIRED. Excellent communication skills, both verbal and written. Ability to manage large workload and excel at prioritizing and organizing tasks. Able to take on other responsibilities, as the need arises. Display an ability to learn rapidly and adapt quickly to changing processes.