Branch Manager

By Finch Turf, Inc., January 28 - updated January 28 - Avon, Massachusetts

Develops, communicates, enforces, and monitors effective Service Department(s) processes to ensure internal and external customer satisfaction. Creates annual Service Department(s) goals and budget, in alignment with the organization’s financial and operational objectives. Develops and executes Service Department(s) marketing plan and monitors monthly to ensure achievement of departmental goals. Coordinates customer clinics, field days, and related promotional events with Sales and Marketing teams. Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit. Schedules and assigns jobs and work areas to employees in the Service Department(s) according to their skills and knowledge. Reviews work orders for completeness and accuracy prior to customer billing. Ensures all departmental tools, equipment, and vehicles are in good, safe working order. Manages recruiting, staffing and employee development activities for employees reporting to this position. Other duties as assigned by Manager.